Yes, all bicycles and all orders over $100 are free shipping!
Typically bicycles ship within 1-3 business days within placing your order unless your bicycle has customizations. *We will notify you if your bicycle shipment is delayed due to other circumstances.
Once your order ships, we email you a shipment notification email with tracking information.
*All Electric Bikes and all bikes over $400 are shipped "Signature Required").
All of our bikes have specific manufacturer warranties and returns policies. Please refer to theWarranty & Returns page. If after you read the Warranty & Return policy for your specific bicycle, you still have questions.
Each bicycle manufacturer has a specific return policy. Please refer to the Warranty & Returns page.
If after you read the Warranty & Return policy for your specific bicycle, you still have questions, you can reach us via chat on our website, via email at firstname.lastname@example.org by phone at 909-301-8202 or schedule a phone call at a time that works for you
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment.
Please email our Customer Service Department immediately by email to email@example.com - include a detailed description and photos of the damage. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.
Most e-bikes provide a size range on the specifications. Check out the handy sizing chart HERE for reference.
We accept all major credit cards, debit cards, pay over time with Klarna as well as Apple Pay and Google Pay.
Took a bit to get our order and customer service was very slow but very happy with the bike.
Love this bike! It far surpassed my expectations. And, Journey Bikes has EXCELLENT customer service and fast shipping. You won't be sorry if you order your e-bike from them!
I was so impressed with my first bike I had purchased I came back and bought 2 more. Love the excitement of being able to get my family out on a good bike ride and these bikes certainly encouraged them to want to do just that. I am very pleased with all three bikes money well spent!
I I think you have a great product and the prices are great I've been checking for 3 months and I will go with your company your brand
This is an excellent bike. I really like that the pedal assist and the throttle are dependent of each other. It’s a nice and comfortable ride, if the bike is set up correctly. The video on this page shows how NOT to assemble the bike, the person installs the handlebar stem (the part the handlebars attach to) BACKWARDS, which is why the bars are so wonky looking in the video and why he couldn’t mount the basket correctly. A person who obviously has no experience with a bike should not be doing assembly videos. For safety, give Thais video a thumbs down if you watch it. There are other videos that correctly show how to assemble this bike.
Very, very pleased with my purchase! This bike is everything it says it is- for under a $1000 it can't be beat!
Have had the 20” fat tire and Starfish bikes since 2/2020. Rode over 1,000 miles. Low maintenance, great warranty and service via email. Interchangeable batteries. Recommend Ecotric. Good accessories.
I get this ebike for a friend and he’s enjoying every minute of it. Was easy to put together and nice and fast. Will order again in the near future.
Having an e-bike gets me out to ride a lot more often. I like that I can either use pedal assist for more e-ride, or I can leave it to manual ride but still use the hand throttle if it gets a little (or a lot) uphill. I am very satisfied with my bike!
Great bike, well made. Looks really good, easy to ride. Assembly directions were not the best, but there was plenty of videos on the web to watch.
HATE THE ASSEMBLY
Very nice bike for the price!
These bikes are fantastic. We live in a town with many hills. As a result, I would have to go through the pain of loading the bikes on the car rack and driving to flat areas to ride. But no more,these bikes have put the fun back into bike riding in our neighborhood.
I didn’t want to spend over a $1000 on a bike but, I am glad I did. The X-treme 48 volt 500 Laguna and Catalina bikes are awesome looking, fun and great quality
This bike helps my 56 year old knee & I'm still getting exercise. I can bike for miles and feel no pain in my knee. The motor helps up hills & if I'm getting tired. Best purchase ever!!