Yes, all bicycles and all orders over $100 are free shipping!
Typically bicycles ship within 1-3 business days within placing your order unless your bicycle has customizations. *We will notify you if your bicycle shipment is delayed due to other circumstances.
Once your order ships, we email you a shipment notification email with tracking information.
*All Electric Bikes and all bikes over $400 are shipped "Signature Required").
All of our bikes have specific manufacturer warranties and returns policies. Please refer to theWarranty & Returns page. If after you read the Warranty & Return policy for your specific bicycle, you still have questions.
Each bicycle manufacturer has a specific return policy. Please refer to the Warranty & Returns page.
If after you read the Warranty & Return policy for your specific bicycle, you still have questions, you can reach us via chat on our website, via email at email@example.com by phone at 909-301-8202 or schedule a phone call at a time that works for you
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.
Do not refuse the shipment.
Please email our Customer Service Department immediately by email to firstname.lastname@example.org - include a detailed description and photos of the damage. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.
Most e-bikes provide a size range on the specifications. Check out the handy sizing chart HERE for reference.
We accept all major credit cards, debit cards, pay over time with Klarna as well as Apple Pay and Google Pay.
We received our bikes last September. The best purchase
I husband I have for ourselves. These bikes are great. We go biking at every opportunity. Take them w/us on vacations. And excellent customer service w/Journey. Whenever we had a question. They immediately respond.
Great bike better than expected delivered on time
Bike ride smooth and very durible and great speed when need for hills and high and low speed especially for PAS usage. Thanks again.
Makes my longer bike rides easier!😊
Love my new electric bike - the service from Journey Bikes was great - such a pleasure to deal with - don’t hesitate purchasing a bike from them - you won’t regret it!
I love the bike
I'm trying not to ride it all the time
I'm disabled and this thing does me right
I have no car , couldn't afford repairs , gas , and insurance
live in a well surrounded part of the city and use it for everything
Use the smaller tires because of bad things in the road and use foam tubes
cost less to repair and 2.10 " width is fine for the city.
Overall this is one of the best investments I have every made
I'm just looking for reasons to ride now
After building my own with a front wheel conversion , I have learned a lot !
My Mountain bike handles really well and is much safer to ride , quality of this bike is amazing. Love the full suspension for a smooth ride . I had spent $900 on the conversion which would have been better spent on this new one !
It was everything I was looking for in an ebike! Can't wait for warmer weather to start riding again.
I love my new Xtreme Catalina eBike. It is great to ride around town now that i have a little motor to help me up the hills.
When my wife received the first bike, it had issues as far as the chain falling off in second and first gear. After bringing it to a bike shop and finding out there were more issues as far as the frame, I was able to ship the bike back and received a new bike. Everything so far is great on the new bike but it is hard to ride it now in mid December after we had a big snowstorm!
This bike is the perfect mix for my wife (for whom I bought this bike for her birthday) of on road / off road capability (full suspension for comfort and some light mountain biking), fit for a smaller person (she’s 5’4” and she’s tried other mountain bikes that are Small frames but no step through and they are just hard to handle for her, this step through model is perfect for her), and value (at this price and all of the features it is a fantastic buy! We’re big fans now. We’ve gone on lots of rides and the e-bike 750w motor has sped her up any hill we’ve thrown at her. The thing I love the most about an ebike in general is that it levels out the playing field for my wife and I to ride together. The thing I like the most about this specific brand and model is that you get a really solid ebike that can handle basic trails as well with both incremental and throttle power. Could not be more pleased with my purchase after looking at four other alternatives.
Putting the bike together was a pain and I still get a bit of brake rubbing, so going to have to take it to a shop to get tuned up so they can fix that. In hindsight, I wish I had paid for the professional assembly. But that’s a minor issue compared to the excellent value and quality build this bike is.
Also, there was a missing set of bolts. That delayed the assembly for about two weeks until the customer service team sent us new bolts. But, I’m so happy with the outcome that I’m not taking any stars off the rating.
You’ve made my wife’s 50th birthday a dream come true. She’s out biking more than ever. Thank you!
I really really like this E-Bike! It rides like a dream! I'm in my sixties but still enjoy cycling. This E-Bike allows you to pedal & helps you cycle along with ease! It allows me to build up my cardio & balance without over doing it! My Malibu X-Treme is the best & a great buy! No more car payments, nor insurance premiums!
Although most e-bikes are hefty, the ecoTric fat-tire is well-built, comfortable, quick, and works great off-road and on. Also, the staff at JOURNEY BIKES was continually helpful, resourceful, and kind. I'm delighted with my purchase -- thanks!
I have 85 total miles on and I am satisfied with this purchase. It was advertised correctly and everything that was said has now been verified. Bike came in and the box was not damaged and the bike was packed well. One suggestion is the manual cold be more detailed.
This bike took over 5 months to arrive because of pandemic slow downs, but was worth the wait. I was disabled in an auto accident 5 years ago and really missed cycling on my own and with friends. Now I can keep up but still get exercise with a little pedal assist on hills. Easy to get on an off because of low center, which was a problem for me with other bikes. Heavy to lift, but I am very satisfied with the product.