Journey Bikes FAQ

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Yes, all bicycles and all orders over $100 are free shipping!

Typically bicycles ship within 1-3 business days within placing your order unless your bicycle has customizations. *We will notify you if your bicycle shipment is delayed due to other circumstances.

Once your order ships, we email you a shipment notification email with tracking information. 

*All Electric Bikes and all bikes over $400 are shipped "Signature Required").

All of our bikes have specific manufacturer warranties and returns policies. Please refer to theWarranty & Returns page. If after you read the Warranty & Return policy for your specific bicycle, you still have questions. 

You can reach us via chat on our website, via email at hello@journeybikes.com by phone at 909-301-8202 or schedule a phone call at a time that works for you.

Each bicycle manufacturer has a specific return policy. Please refer to the Warranty & Returns page.

If after you read the Warranty & Return policy for your specific bicycle, you still have questions, you can reach us via chat on our website, via email at hello@journeybikes.com by phone at 909-301-8202 or schedule a phone call at a time that works for you

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims.

Do not refuse the shipment. 

Please email our Customer Service Department immediately by email to hello@journeybikes.com - include a detailed description and photos of the damage. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.

Most e-bikes provide a size range on the specifications. Check out the handy sizing chart HERE for reference.

We accept all major credit cards, debit cards, pay over time with Klarna as well as Apple Pay and Google Pay.