I bought this bike right before COVID. I got this bike for exercise after becoming unable to ride my mountain bike due to a knee injury 17 years ago. I've been thrilled with it and riding it for the past 4 years. I get compliments on it all of the time! It's easy to operate. Great shocks and brakes! I changed the seat to one I had from my mountain bike. I got a full knee replacement 3 Months ago and am in rehab and it's been great for that too. I did have to get reinforcements for the tires cuz I kept getting flat tires but I did that after the first 2 weeks and have been going strong ever since.

I suggest buying an extra battery in case you want to take a long ride. These bikes are heavy and hard to ride without some assistance.

Perfect

This item is hard to find right now. I put my name on a notify list and within a month they e-mailed me about item being back in stock. Part arrived within a week and fit like a glove. Great company to do business with.

I ordered replacement ebike battery and charger. It has been great so far. I didn't have any complaint. The customer service was great and they helped me with what I needed. I would totally shop and do business again with this business.

I'm waiting to hear back.about pictures I sent in regards to the chain on a angle from rear derailer to front pedal sprocket.
Other then that ,the bike is good so far

The service was very good. I made the process difficult and they managed my complications well!

I love the electric feature and ease of riding the bike. The basket comes in handy putting a water and other items in it. Definitely recommend!! Especially if you are in the city and don’t want to have car. Charges fast :)

Great quality, easy to assemble and great fun to ride. Looks good too!

Took a bit to get our order and customer service was very slow but very happy with the bike.

Great job

Love this bike! It far surpassed my expectations. And, Journey Bikes has EXCELLENT customer service and fast shipping. You won't be sorry if you order your e-bike from them!

I was so impressed with my first bike I had purchased I came back and bought 2 more. Love the excitement of being able to get my family out on a good bike ride and these bikes certainly encouraged them to want to do just that. I am very pleased with all three bikes money well spent!

I I think you have a great product and the prices are great I've been checking for 3 months and I will go with your company your brand

This is an excellent bike. I really like that the pedal assist and the throttle are dependent of each other. It’s a nice and comfortable ride, if the bike is set up correctly. The video on this page shows how NOT to assemble the bike, the person installs the handlebar stem (the part the handlebars attach to) BACKWARDS, which is why the bars are so wonky looking in the video and why he couldn’t mount the basket correctly. A person who obviously has no experience with a bike should not be doing assembly videos. For safety, give Thais video a thumbs down if you watch it. There are other videos that correctly show how to assemble this bike.

Very, very pleased with my purchase! This bike is everything it says it is- for under a $1000 it can't be beat!