Terms & Conditions
Terms and Conditions
By placing an order on our site you automatically agree to the following terms and conditions.
You confirm you have read and are aware of the "SAFETY DISCLAIMER" that is stated in the tabs are of each product page.
Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please read your specific bike's brand policy on our Journeybikes.com Warranty and Refunds page.
By placing your order, you have agreed to the policies, terms and conditions stated on our Terms & Conditions Page, Warranty & Returns Page, and Shipping Policies Page.
During unexpected events, such as a Pandemic or Severe Weather Event, certain regions and shipping providers may not permit or deliver your package signature required. We cannot be responsible for the varying policies of shipping providers during events such as these and it is the customer's responsibility to be present at the time of delivery.
Not all bikes will be shipped signature required, some manufacturers/brands do not ship signature required and it is the customer's responsibility to be present at the time of delivery.
International Shipping Rates (including to Hawaii, Alaska and Puerto Rico)
Shipping rates and free shipping on our site are only valid in the lower 48 states. We certainly can ship bicycles internationally, but we will have to send you a separate invoice to pay after your order. Please contact us if you live in another country, or Alaska/Hawaii/Puerto Rico, so we can give you a grand total with shipping charges before you finalize your order.
The bike, part or accessory may be out of stock at the time you purchase it. If this happens, you will receive an email stating that the color and/or size of bicycle you ordered is out of stock temporarily. If your bicycle is out of stock, we will provide you with as many substitute options as possible, but if for some reason you don’t like any of the options we give you, then we can refund your purchase. We do not offer any monetary compensation for items being out of stock.
All of our bicycles need to be adjusted and tuned prior to the first ride. This includes truing of wheels, adjusting derailleurs, and brakes, and this cost is the responsibility of the buyer. If the bike isn’t assembled and tuned up by a professional bike mechanic, and something breaks, the warranty may not cover it because the buyer may have been negligent during the assembly/tuning process.
Your bicycle may arrive with different color components than are shown in the picture. This happens because the factory that produces the bicycles changes the component colors sometimes without notice. Please email us if that happens. We will do everything we can to make sure you are completely satisfied with your new bike.
It may take a week or two or more for replacement warranty parts to arrive, for example if they are on backorder it can take up to 1-2 months for replacement parts to ship, but most times they arrive within a reasonable amount of time. If there is a delay with a replacement part for a warranty claim, we will contact you quickly to let you know.
*You must have your bike assembled by a certified professional bicycle mechanic. Failure to do so may void the warranty.
All complete bikes are sold and delivered partially assembled. Final assembly should be done by a qualified bike technician. Failure to have the bike assembled by a qualified technician may void the warranty and could result in damage and/or injury if not assembled correctly. The bikes may arrive with untrue wheels (wobbly wheels) and derailleurs or brakes that need to be adjusted. This should be done by a qualified bicycle mechanic. It is the customer's responsibility to find a bike shop that will perform the assembly of their bike. It is the customer's responsibility to confirm that they have a bike shop in their area to take their bike to be assembled. Costs including but not limited to assembly fees incurred by the customer's own volition are not covered. This means, if you pay for parts and labor on your own, we won't pay for it unless we specifically authorized it.
Order the Correct Size
We recommend you go to a local bike shop to find out what size you need. A good shop will be happy to help you find the size you need. Please make sure that the bicycle you are ordering is the correct size for you before you place your order. If the size of bike you order is the incorrect size, then the standard return policy will apply, which means you’ll be liable for return shipping costs, initial shipping costs if the bike was shipped free, and a 20% restock fee. For more information see our sizing page at: http://journeybikes.com/pages/bike-size-chart
If you have any issues with your bike please give us a call at 910-777-5310 or contact us at info@JourneyBikes.com
As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. The warranty doesn’t cover small scratches in paint due to shipping damage.
If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim.
Inspection: Please inspect the item before assembly or discarding any packaging. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis.
If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are shipped "Signature Required").
When you receive your shipment, ask the carrier the following questions:
1. Is it damaged? Check for holes, water stains, and tears. Check to see if package has been opened. Listen for something broken inside.
2. If your delivery doesn't check out, do the following:
If only partially damaged, accept it and note exceptions on delivery receipt.
DO NOT REFUSE SHIPMENT (aka Refusing Delivery)!
3. Write down all exceptions on both copies of the delivery receipt, and have driver sign his full name. After the driver signs, you sign also.
4. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with your findings: firstname.lastname@example.org. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.
If you refuse shipment, and have not received an RMA Number (Return Merchandise Authorization Number) from either Journeybikes.com or the manufacturer of your product prior to refusing shipment (aka Refusing Delivery), then the return policy will apply AND you will not be refunded for the original shipping costs.
Please choose carefully before you buy. It is the customer's responsibility to keep the original bike box and packaging for at least 30-60 days after delivery of their bike to ensure if a return is needed, they will have the original packaging and box to ship the bike back in. If they select to throw away the bike box, then they will need to purchase a bike box and packaging of equal quality.
Original sales receipt must accompany returns. Please note that the Refund/Return policy varies based on the bicycle brand that you purchase. Please review the Refund/Return policy for your specific bicycle brand manufacturer on the Warranty page. If there is no Refund/Return policy stated for your bicycle brand on the Warranty page, the following Refund/Return policy applies:
We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 5 calendar days, we will offer an exchange or store credit only. Buyer is responsible for return shipping costs if seller is not at fault. If your bike was shipped free, then the original shipping costs will be deducted from your return refund. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged.
Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
1) Without showing signs of wear or damage in any way
2) Original packaging must be in good condition or new packaging that is in good condition
3) Within 5 calendar days of the delivery date (after 5 days no returns are allowed)
4) Must not be a customized or special order
Refunds are contingent upon inspection of item(s) once we receive it.
You must contact us within 5 days if you intend to return any item. Items returned to us after 5 days and without contacting us will not be refunded.
Please keep in mind that once an order has shipped, it can’t be cancelled. Our return policy will apply.
Limited Liability Disclosure
YOU ACKNOWLEDGE AND AGREE THAT NONE OF JOURNEY BIKES LLC AND ITS RELATED PARTIES AND/OR THE MUNICIPALITIES ARE RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) YOUR USE OF, OR INABILITY TO USE, ANY OF THE SERVICE, (C) YOUR BREACH OF THIS AGREEMENT OR YOUR VIOLATION OF ANY LAW, (D) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION BY YOU, (E) YOUR FAILURE TO WEAR A BICYCLE HELMET WHILE USING A JOURNEY BIKES LLC OR RELATED MANUFACTURER BICYCLE, OR (F) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION OF ANY THIRD PARTY. YOU HEREBY WAIVE ALL CLAIMS WITH RESPECT TO ANY OF THE FOREGOING, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, EVEN IF ANY OF JOURNEY BIKES LLC AND ITS RELATED PARTIES AND/OR THE MUNICIPALITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS. OUR TOTAL LIABILITY FOR ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF $100. Some jurisdictions do not allow for limited liability or exclusion of implied warranties; and, if any of those laws apply to You, then some or all of the above disclaimers, exclusions, or limitations might not apply to You, and You might have additional rights.
Visiting http://www.JourneyBikes.com or sending emails to info@JourneyBikes.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that JourneyBikes.com is not responsible for third party access to your account that results from theft or misappropriation of your account. JourneyBikes.com and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. JourneyBikes.com does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use http://www.JourneyBikes.com only with permission of a parent or guardian.
Links to third party sites/Third party services
http://www.JourneyBikes.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of JourneyBikes.com and JourneyBikes.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. JourneyBikes.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by JourneyBikes.com of the site or any association with its operators. Certain services made available via http://www.JourneyBikes.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the http://www.JourneyBikes.com domain, you hereby acknowledge and consent that JourneyBikes.com may share such information and data with any third party with whom JourneyBikes.com has a contractual relationship to provide the requested product, service or functionality on behalf of http://www.JourneyBikes.com users and customers.
No unlawful or prohibited use/Intellectual Property
Third Party Accounts
You will be able to connect your JourneyBikes.com account to third party accounts. By connecting your JourneyBikes.com account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by JourneyBikes.com from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the JourneyBikes.com Content accessed through http://www.JourneyBikes.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless JourneyBikes.com, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. JourneyBikes.com reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with JourneyBikes.com in asserting any available defenses.
JourneyBikes.com reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and JourneyBikes.com as a result of this agreement or use of the Site. JourneyBikes.com’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of JourneyBikes.com’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by JourneyBikes.com with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and JourneyBikes.com with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and JourneyBikes.com with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
JourneyBikes.com reserves the right, in its sole discretion, to change the Terms under which http://www.JourneyBikes.com is offered. The most current version of the Terms will supersede all previous versions. JourneyBikes.com encourages you to periodically review the Terms to stay informed of our updates.
Email Address: info@JourneyBikes.com
Telephone number: (727) 474-1233
Effective as of January 1st, 2016