Contact

GET YOUR QUESTIONS ANSWERED FAST

Before contacting us please first follow below steps to expedite the answering of your questions:

HOW TO QUICKLY CHECK THE SPECS, SHIPPING, ASSEMBLY, WARRANTY, RETURNS & REVIEWS OF YOUR BICYCLE 

You can check the specs when visiting a specific bicycle's web page.

  1. Scroll down past the images, product title and product price & options.
  2. There are several tabs labeled in order starting with Description, Specs, Shipping, Assembly, Warranty, Returns, Reviews and more. Read this info, it's important!
  3. Once you have reviewed all of that information, if you still have questions, please visit our FAQ's page first. 
  4. This will help expedite answering of your questions.
  5. If you still have questions, please email us at info@journeybikes.com OR fill out the contact form at the bottom of this page and we will get back to you within 24-48 hours during Sunday - Thursday and 24-72 hours if contact form is filled out on Friday or Saturday.
  6. If your situation still warrants a phone call, please schedule a phone call appt with us by going to our scheduling app below or here: https://calendly.com/journeybikes 

 STILL HAVE QUESTIONS ABOUT OUR PRODUCTS OR POLICIES?

We appreciate every one of our customers and want to provide them with the absolute best customer service. Because we are a smaller shop, we have less overhead, therefore our business model allows us to pass along these savings to our customers! Being a smaller shop, we have a lower number of employees but we do not believe in outsourcing to a call center.

We are proud to offer our customers live chats and phone calls directly from our bike shop's expert employees and owners, not an outsourced call center! Therefore, we can't always answer every phone call as it comes in or in real-time, and we ask that you use our scheduling tool to schedule a phone call with us so that we can better serve you! Schedule a phone call BELOW or here: https://calendly.com/journeybikes

ISSUES WITH YOUR ORDER OR PRODUCT?

Email us at info@journeybikes.com for the fastest response time. Email us your order number, name that order was placed under, and details about your issue and we will respond within 1-2 business days, most likely within the same day.

If you need to speak with us on the phone, Schedule a phone call below: