Activate your warranty certificate here: https://www.greenbikeelectric.com/service/

Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

If a defective part is found during the warranty period and the customer notifies us immediately, GreenBike will repair or replace the part based on their sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC and Journey Bikes LLC are not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.

Safety helmets are required while riding this product. It is not meant for children under 14 years of age. We require that the usage of this product adhere to local safety and legal regulations.

GreenBike Return Policy:

You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must first email Journey Bikes LLC at [email protected]. Then you can email GreenBike at: [email protected]. You are solely responsible for returning the item to Green Bike – Electric Motion LLC at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion will not issue a credit until it is in possession of the returned item.

Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

GreenBike USA return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

There will be a 15% restocking fee deducted from your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

GreenBike USA warranty includes 18 months on motor & battery, 12 months for controller and charger. This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to GreenBike USA bicycles purchased through an authorized dealer or distributor.

THIS WARRANTY DOES NOT COVER:

• Normal wear and tear
• Improper assembly
• Improper follow-up maintenance
• Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
• Damage or failure due to accident, misuse, abuse, or neglect
• Labor charges for part replacement or changeover
• Bikes used for commercial activities, including those in rental, demo, or security fleets

ECOMOTION

ECOMOTION Bicycles Warranty & Return Policy:

ECOMOTION Return Policy:

3.1. Replace / Repair of damaged/defective unused products:
If you have received a product that you believe is not working/ one of which's components are malfunctioning, please contact ECOMOTION via e-mail at [email protected] and state the following details:​
Name and phone number for contact.
Description of the issues you are having with the product.
Date of purchase.
Date the product was received.
You must also attach a photo of the damaged part/ of the problem.
An invoice you have received at the time of purchase.
A representative will call you to attempt to solve the problem and/or to schedule a replacement.
3.1.1. In cases in which the damaged/defective component is replaceable, is not an integral part of the bicycle, according to our discretion, and its replacement does not require special technical knowledge, the replacement component will be sent to you and a representative will guide you through the process of the replacement by the phone.
3.1.2. In cases in which the damaged/ defective component is irreplaceable and/or is an integral part of the bicycle, and/or its replacement requires special technical skills ( That is according to EcoMotion Bikes discretion only), our representative will coordinate a product replacement. In such cases the following guidelines apply:
Product is to be returned unused, in substantially as good condition as you received it, in its original casing along with all the accompanying components.
The collection and replacement of the defective product will be done by a representative of our company or by a carrier company.
Customers will not be charged any collection fees or handling fees or any other fees.
In cases in which the product has been sold out, the product will be repaired and return to the customer in substantially good condition as received by the company.
​3.2. Replace / Return of unused products:
We allow for a return/ replacement of products that were not in use within 7 days from the day they were received
Contact us via e-mail at [email protected] and state the following details:​
Full name and phone number for contact.
Reason for return/ replacement request.
Date of purchase.
Date product was received.
A copy of the invoice you received when purchasing the item.
A Representative will contact you in order to coordinate the return/ replacement of the product.
3.2.1. Return of preference Return of product requirements:
3.2.1.1. Preference refunds are refunds for returns made for any reason that is not receipt of damaged/defective product.
3.2.1.2. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components.
3.2.1.3. The return of the product is under the customer's responsibility only. The shipping/ delivery fees will be borne by the customer. Moreover, EcoMotion Bike will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc. that occurs during shipping.
3.2.1.4. Original shipping and handling fees are non-refundable for preference returns.
3.2.1.5. All preference returns are subject to a 15% restocking and handling fees, which will be deducted from the refund.
3.2.2. Replacement of Preference Return of products requirements:
3.2.2.1. Preference replacements are replacements for returns made for any reason that is not receipt of damaged/defective product.
3.2.2.2. The product must by in substantially as good condition (not used) as you received it and should be returned in its original casing along with all the accompanying components.
3.2.2.3. The replacement of the product will be done by a carrier company that will collect and replace the product as soon as possible.
3.2.2.4. The shipping/ delivery fees (of collection as well as the replacement of the product) will be borne by the customer, according to the rates of the carrier company. EcoMotion Bikes will not hold responsible for any damage and / or loss and / or theft of products and/ or its parts etc.
3.2.2.5. An offsetting of fees through either deduction or additional fees could be required, in accordance with the price of the new product delivered as replacement.
3.2.2.6. First time Preference Return Replacements will not be charged any handling or Restocking fees, in cases in which products are replaced more than once then clause 3.2.1.5 of this Terms and Conditions Policy shall apply.
3.2.3. Products purchased through resellers or retailers will be governed by the terms and conditions of that reseller. No claims and/or demands shall be made towards EcoMotion Bikes regarding the policy of an external retailer.
3.2.4. This entire clause shall be effective in cases in which customers have submitted a request for a refund or replacement of a product under Clause 2.2 of this Terms and Conditions Policy, but upon inspection where found to not be defective or damaged.

ECOMOTION Warranty Policy:

Journey Bikes is an authorized dealer of ECOMOTION Bicycles.

Limited Warranty
4.1. EcoMotion Bikes extends one-year warranty for all of the parts of its products (two-years for the frames & motors), subject to the following provisions:
​4.2. Warranty will be extended upon registration by the customer on our website that will include the uploading of the invoice, in order for the customer to be eligible for the warranty. This must be done within 24 hours from day of the purchasing of the product.
4.2.1. Notice, if you have purchased the product on this website, we will register your product for you! Please email us at [email protected] with the following info:
Name and phone number for contact.
Order Number.
Date of purchase.
4.2.2. In case you have encountered difficulties registering please contact us at the e-mail [email protected] or call us at 727-474-1233.
4.3. After you purchase your product and you wish to activate your warranty, please contact ECOMOTION at [email protected] and make available the following information:
Name and phone number for contact.
Specification of the malfunction/ problem that requires activation of warranty.
Date of purchase.
Date product was received.
An invoice of the purchase.
A representative will contact you as soon as possible in order to diagnose the failure and provide you with a solution for your product.
4.3.1.1. In cases in which you have requested the product to be collected and returned from repair be done by a carrier company, you shall be charged delivery fees for the collection and return of the product by the carrier company or directly by the company, according to the carrier company’s tariff.
In such cases, the product should be packed within a sealed carton, preferably the original casing in which it was delivered (which is sized to fit the product). EcoMotion Bikes will not hold responsible for any damage and / or loss and / or theft of products and/ or other parts etc.
4.3.1.2. In cases in which you have delivered the product for repair at our facilities (after prior coordination of such delivery with our representatives) no fees will be charged. However, customers should be advised that the repairs can take several days and may not be performed at the facility at the day of delivery.
We guarantee repairs to take no longer than 5 business days from the time the product was received by us.
4.3.2. Repairs within warranty will not require any fees, except delivery fees, in cases in which a carrier company was used.
4.4. The Customer hereby waives all and any demands or claims towards EcoMotion Bikes, If the product was not registered on EcoMotion website.
However, EcoMotion Bikes will inform all of its retailers and resellers that they must register the products at the time of the sale, and that the final customer will not be prevented from bringing forth claims or demands towards the retailers/ resellers if such retailers fail to do so.
4.5. Warranty does not extend to damage/ defects caused by misuse of the product, or the ordinary or reasonable wear and tear of components (including but not limited to: tires, tubes or cables), as a result of negligence and/or accident and/or force major/ and/ or abuse, and/or neglect, and/or improper assembly by customer and/or failure to follow normal maintenance and/ or storage procedures.
4.6. Warranty shall be voided in such cases in which the product was repaired by an uncertified person.
4.7. Warranty shall be voided in such cases in which damage was caused by the removal or addition of parts not certified by the company and/or adding uncertified parts to the product.
4.8. Warranty shall not be in effect and shall be voided if the product is use for any purpose other than the purpose of electric bicycles as defined by Chapter 568 of A.B. 1096. (CA state law)
4.9. The battery or any other party of the product must not be disassembled and/or punctured! such actions are extremely dangerous and may lead to severe injury ! they shall also bring about the immediate voidance of warranty.
4.10. The product must not be used in water.
4.11. The product is meant for private use only; commercial use of the product shall void the warranty.
4.12. We do not offer warranty extensions.
4.13. This warranty is limited to the aforementioned replacement and repair, and is subject to our sole discretion of whether components should be repaired or replaced.
4.14. Repairs outside the warranty shall be priced at the business rates of the businesses at which the product was purchased.

Liability
5.1. The customer shall hold EcoMotion Bikes and/or its owners and/or its employees and/or its representative and/or anyone acting on its behalf harmless for any damage and/or injury and/or loss and/or death due to misuse or negligent use of a product or due to force major and/or due to any other reason caused by the customer and/ or user/ and/ or third party and/ or affected the customer and/ or user and/ or third party.
5.2. The sole and total liability for the use of the product is borne by the customer/user.
5.3. The customer must maintain and follow all relevant vehicle code provisions as well as follow all traffic signs and signals, including the bikeway signs, markers, and traffic control devices established by the Department of Transportation.
5.4. Products must not be used while under the influence of drugs and/or alcohol and/or any other mind altering substances.
5.5. The use of products is subject to the applicable federal law and state law in which they are used.

EMOJO BIKES

EMOJO Bicycles Warranty & Return Policy:

EMOJO Return Policy:

1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at [email protected] ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
3. Ship-back charge:

• If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
• If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.
• The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
• Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
• Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

EMOJO Warranty Policy:

Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.

If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form).

Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

• Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
• Controller, Charger: 1 year for parts.
• Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
• General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
• Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.

Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking
3. Acts in violation of laws
4. Never registered your ebike
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

For any questions about your warranty or to make any claims please contact EMOJO bikes at:

Phone: 949.878.1518
Email: [email protected] or [email protected]
Address: 15375 Barranca Pwky. Suite F108, Irvine, CA 92618 USA

RANS BIKES

RANS BIKES Warranty & Return Policy:

RANS BIKES Warranty Policy:

BIKES LIMITED FRAME WARRANTY

RANS Bikes would like to thank you for your support through the years.

RANS Bikes, Inc. guarantees its bike frames against breakage if purchased after February 15, 2020, with a limited warranty for the first five years from the purchase date by the original owner (dated and legible bill of sale required) except under the following conditions:

1. Damage resulting from neglect, non-factory modification, non-factory electric assist installation, frame overload (over 275 lbs. rider & cargo), improperly adjusted or poorly maintained bikes, bikes used in competition, bikes used commercially, or damage resulting from mistreatment or accidents.
2. Damage due to improper assembly or repair.
3. Flaws in the surface, aesthetics, or appearance of the bike, including, though not limited to: decals, anodizing, plating, painting or powder coat finishes; brazed-on parts; cable-stops, pump pegs, etc.
4. Normal wear and tear.
5. Damage resulting from rust or corrosion.
6. Damage resulting from the installation of aftermarket items, including fairings, racks, kickstand or any other fixture to the bike not specifically sold by or authorized by RANS as acceptable for use with the specific model or model year of bike.
7. Damage during shipping.

BIKES LIMITED PARTS WARRANTY

RANS Bicycles, Inc. guarantees all parts on all models of RANS Bikes for a period of 90 days from the date of purchase by the original owner, subject to the same conditions of the Limited Frame Warranty above.

RANS BIKES Return Policy:

Journey Bikes is an authorized dealer of RANS BIKES.

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

RIDE1UP BIKES AND BOARDS

RIDE1UP BIKES Warranty & Return Policy:

Journey Bikes is an authorized dealer of RIDE1UP bicycles and Skateboards.

Shipping/Refund Policy

It is the responsibility of you the customer to VERIFY SHIPPING ADDRESS and delivery date. Ride1up and Journey Bikes LLC is not responsible for lost or missing packages delivered by the carrier. If the carrier cannot deliver the product to the address provided, you will be charged up to a $400 fee for the product to be resent or returned and restocked in our inventory. Ride1up and Journey Bikes LLC will deduct the fee from any potential return.

We ship the products same or next business day when the item is in stock. We offer a 100% return policy and original shipping is free with the following exceptions.

• Customer pays return shipping costs.
• You the customer must ensure the product arrives safely without damage to the return shipping address.
• The product arrives free from damage which may have occurred during or prior to shipment.
• Orders may not be cancelled during shipment or once processed by our facility.

30-day return policy. Within 30 days, if you are not satisfied with the bike for any reason, please contact our support team, [email protected]. We will provide you the correct address for return shipping if you have not damaged the bike, you will receive 100% refund. We do not charge a restocking fee, but we will deduct the cost of cleaning and repairing any aspects of the bike that were damaged of left dirty by the buyer returning the bike. Buyer is responsible for the cost of return shipping. Buyer is also responsible for safely packaging and returning the bike to us. If you have damaged or failed to safely package the bike, we will deduct the damages from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.

Warranty Information (eBike)

Each new Ride1UP electric bike comes with a limited manufacturer’s warranty for the original retail purchaser. This warranty provides each original retail purchaser of a Ride1UP eBike with a warranty against manufacturer’s defects only.

Warranty claims only exist for initial faults that were already present at the time of handover. Ride1UP grants a 1-year guarantee for manufacturing defects only.

If your product is shipped to you and arrives damaged, please contact us directly by phone or e-mail within 3 working days from the date of delivery. Please note that any damage caused by shipping is not covered by any warranty, however a claim may be filed with the shipping company and we will work together to resolve damaged goods on arrival. Minor scratches to components don’t necessitate replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if the item is functionally damaged. We will not cover any damage caused when owner sets up their own shipping option including using a freight forwarding or similar service.

Ride1UP reserves the right to determine if the product has been operated in accordance with the products intended use and whether user error and or neglect is the cause for the product damage or failure. Ride1UP may require video and photographic submissions to review each warranty claim.

This warranty shall be effective only if all the following conditions are met:

• If the bike was purchased directly from Ride1up.com or one of our authorized retailers.
• If you are the original and first owner of the bike (warranty is not transferable)
• If the bike has followed all intended use purposes
• If the electronics have not been repaired or modified.
• If the bike was assembled or reviewed prior to use by a bike mechanic. Damages resulting from improper assembly are not covered by the warranty..
• Rider and purchaser is 18 years of age or over and possesses the legal capacity and authority to purchase and ride an eBike.
• The bike is ridden only on paved roads and trails. Using the bike for any other purpose may result in serious injury.
• Maximum total weight of rider including any cargo is at all times below 275lbs.

WARRANTY EXCLUSIONS

The warranty applies only to customers purchasing in the contiguous United States. No other party other than Ride1UP may change the terms. This WARRANTY DOES NOT COVER THE FOLLOWING:

• Normal wear and tear from use or exposure to the elements.
• Damage or failure from abuse, neglect, misuse, or accident.
• Damage or failure from modification of any of the bikes systems.
• Damage or failure of any part of the electrical system resulting from improper storage or charging of the battery. Improper charging of the battery could cause serious external damage to persons or property.
• Installation of any 3rd party parts, accessories, or electrical components.
• Lost or damaged keys to the bike are not covered by warranty.
• All warranties are void if used for any purpose other than the reasonable intended use.

How To Handle Warranty Claims

Ride1UP will cover labor and parts within the 30-day period after purchase. Ride1UP's credit for labor is based on a standard fee schedule for bike repairs and could be higher or lower than the cost at your local bike shop. You must wait for Ride1UP to ship warrantied component rather than replacing on your own. Please allow 1-3 weeks for shipping replacement components. It is the owner’s responsibility to immediately inspect your bike on receipt, within 3 days. Freight claims are time sensitive. To quickly resolve the issue the owner must send an email with a photo and/or video if appropriate to [email protected] and [email protected]. We will make any necessary repairs to remedy the situation.

After 30-day free repair period Ride1UP will ship replacement parts within the year at no charge. The owner will be responsible for labor. Warranty parts will be shipped in the U.S. only at our cost. It will be necessary to send an email with a photo and or video as appropriate to [email protected] and [email protected] so we can diagnose any issue.

Ride 1up reserves the right to make judgement determinations of proper use based on the evidence provided and may require additional photos and or videos of the item or issue in question.

Warranty Information (eSkate)

Each new Ride1UP electric skateboard comes with a manufacturer’s limited warranty for the original retail purchaser. This warranty provides each original retail purchaser of a Ride1UP eSkateboard with a warranty against manufacturer’s defects.

Ride1UP grants a 6-month guarantee for manufacturing defects resulting in the failure of the battery, trucks, remote, ESC, and electronics. The Ride1up eSkateboard is intended for use on paved roads only.

If your product is shipped to you and arrives damaged, please contact us directly by phone or e-mail within 3 working days from the date of delivery. Please note that any damage caused by shipping is not covered by any warranty, however a claim may be filed with the shipping company.

Ride1up reserves the right to determine if the product has been operated in accordance with the products intended use and whether or not user error and or neglect is the cause for the product damage or failure. Ride1UP may require video and photographic submissions to review each warranty claim.

This warranty shall be effective only if all of the following conditions are met:

• If board was purchased directly from Ride1up.com or one of our authorized retailers.
• If you are the original and first owner of the board (warranty is not transferable)
• If the board has followed all intended use purposes
• If the electronics have not been repaired or modified.

WARRANTY EXCLUSIONS

The warranty applies only to customers purchasing in the Mainland United States. No other party other than Ride1up may change the terms. This WARRANTY DOES NOT COVER THE FOLLOWING:

• Normal wear and tear from use or exposure to the elements. All normal wear and tear damage to the product is not covered by warranty. Any portion of the product worn or broken from use is not covered by the warranty.
• Damage or failure from abuse, neglect, misuse, or accident.
• Damage or failure from modification of any of the boards systems.
• Damage or failure of any part of the electrical system resulting from improper storage or charging of the battery. Improper charging of the battery could cause serious external damage to persons or property and it is the sole responsibility of the purchaser to ensure proper battery care and charging only with the authorized charger.
• Installation of any 3rd party parts, accessories, or electrical components.
• Lost or damaged remote to the board is not covered by warranty.
• All warranties are void if used for any purpose other than the reasonable intended use.

X-TREME BICYCLES

X-TREME Bicycles Warranty Policy:

Journey Bikes is an authorized dealer of X-TREME Bicycles.

Warranty (last updated 06/01/18)

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) (EFFECTIVE JUNE 1ST 2018) & Lifetime Frame Warranty (EFFECTIVE APRIL 20TH 2014)

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.   Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. 

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

1.You must notify us within 5-days of receiving your bike.

2. You must provide a video of the rim showing that the wheel is not true.
3. The video must show the rim spinning, not just the tire.
4. You must provide us with a receipt indicating that the wheel has been trued. 

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. 

Tickets are answered in the order received.  Your initial posting puts you in line for the next technician to assist you.  Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line.  To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday - Thursday 9:00 am - 4:00 pm PST.

SHIPPING DAMAGE

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

X-TREME Bicycles Return Policy:

15 DAY RETURN POLICY (Satisfaction Guarantee)
If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions:
Refunds will be for 100% of the entire purchase price including the original shipping costs. Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product.

Do not refuse shipment (AKA refuse delivery). If you refuse shipment, and have not received an RMA Number (Return Merchandise Authorization Number) from either Journeybikes.com or the manufacturer of your product prior to refusing shipment (aka refusing delivery), then the return policy will apply AND you will not be refunded for the original shipping costs. If a customer refuses shipment they will need to contact Journey Bikes immediately. In most cases, if a customer refuses shipment, they will need to wait until the package is returned to sender, inspected, and then will be refunded minus original shipping costs. Note: If your bike was shipped free, the original shipping costs will be deducted from your return refund.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.

At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Scratches & Minor Shipping Imperfections: If minor scratches or imperfections occur during shipping, X-Treme will provide touch up paint to resolve the matter. If customer wishes to return product due to minor scratches or imperfections caused during shipping, customer is responsible for returning merchandise at their own expense.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized RMA return shipment:
1. Re-pack the merchandise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of your RMA notice you received from us via our support department help desk.
4. Clearly print your RMA # on the return shipping label on the outside of the box. For your protections we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping.
*Freight collect and COD packages will not be accepted.

Signature Required Option:
All E-bikes and cycles over $500 will be shipped using the signature required option which will guarantee the product must be signed for and it will NOT be left at the delivery address if the recipient is not available to sign for it. By placing your order with Journeybikes.com for an Electric Bicycle you agree to have the bicycle shipped with the signature required at time of delivery.

It is the customer's responsibility to be present at the time of delivery. Customer may not be able to schedule a specific delivery date or time. If necessary, customer may have the option to schedule a pick-up at the shipper's pick-up location, but JourneyBikes.com cannot guarantee this option.

JourneyBikes.com is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen OR packages that have been returned to sender due to unsuccessful delivery attempt. For lost packages, we will file a lost claim with the carrier, however if they deny that claim we will not be able to make any reimbursements.

If the package is returned to sender by the shipping provider due to unsuccessful delivery attempts, customer will have the option to have package re-shipped to their address and cost of shipping will be the customer's responsibility; or if customer does not wish to have the bike re-shipped to them, then they will be eligible for a refund minus the original shipping costs.

Lifetime Technical Support:
Lifetime technical support is provided to each customer that purchases an X-Treme & Bicycles. To access X-Treme's technical support department click on this link http://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and ask the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket before a technician responds, you will move your ticket to the bottom of the list so to ensure a quick reply, do not to post again until a tech replies to you.

ADDITIONAL SERVICES & INFORMATION

EXTENDED WARRANTY OPTIONS:
$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.

$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.

QUIETKAT

Limited Warranty & Return Policy

Limited Warranty:
Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

WARRANTY CLAIMS: 

All claims to this warranty must be made through QuietKat, Inc., and can be submitted to [email protected] Proof of the original purchase may be required with any warranty request. Before making a claim, please contact the service department at [email protected] as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.

SHIPPING DAMAGE CLAIMS: 

Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 or [email protected]. Do not refuse shipment for damage to the bike box as the components will most likely not have damage. If you refuse shipment, your order will be treated as a return and the returns policies will apply.

Return Policy:

QuietKat stands behind the quality of their e-bikes and wants to ensure you get the right one for your specific lifestyle and riding conditions.

If the QuietKat e-bike you purchased does not meet or exceed your expectations, contact our customer service team to see if you are eligible for a return. Journey Bikes will only authorize the return if you are within 3 days of delivery and if the e-bike has less than 10 miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.

WHAT’S NEW CONDITION? In order to be considered in “new condition” the e-bike must be completely free from damage, dirt, dust, scratches, etc. and have less than 10 miles on the odometer.

WHEN DO I GET MY REFUND? Refunds will be only be completed after the bike is received and inspected by the customer service team. The inspection process will typically take up to a week after the bike is received at our warehouse. Once the inspection is completed and approved, refunds will typically be processed in about 1-2 business days.

I THREW AWAY THE BOX AND PACKAGING, HOW DO I RETURN IT?

We strongly recommend you keep all packaging materials in good condition. If you don’t happen to have your original packaging, please reach out to the customer service team to have a new box shipped to you for a fee.

CAN I BUY 7 BIKES, THEN RETURN WHAT I DON’T WANT?

No, each customer is only eligible for two returns within one calendar year.

MY BIKE WAS DAMAGED IN SHIPPING

If your e-bike was damaged during shipping, please document the damage by taking pictures of the bike and the box, then reach out to our customer service team and they will work with you to find the best solution. Do not refuse shipment.

I PURCHASED AN E-BIKE, RETURNED IT, THEN CHANGED MY MIND AND RE-PURCHASED. DO I QUALIFY?

No, you are not eligible to return a bike that you have previously returned.

Journey Bikes will accept the return or cancellation of an order under the following conditions:

• Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
• Items that are shipped may be returned within 3 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles. The original shipping charges are non-refundable.
• QuietKat / Journey Bikes will not accept the returns of products after 3 days.
• In the event of a product return, QuietKat / Journey Bikes will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
• Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. or Journey Bikes LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., or Journey Bikes LLC you may receive an exchange, company credit or a refund. Please contact customer service to learn where to address your return to.
• All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.

INVACARE TOP END

Limited Warranty & Return Policy

Limited Warranty:
PLEASE NOTE: THE WARRANTY BELOW HAS BEEN DRAFTED TO COMPLY WITH FEDERAL LAW APPLICABLE TO PRODUCTS MANUFACTURED AFTER JULY 4, 1975. This warranty is extended only to the original purchaser who purchases this product when new and unused from Invacare or a dealer. This warranty is not extended to any other person or entity and is not transferable or assignable to any subsequent purchaser or owner. Coverage under this warranty will end upon any such subsequent sale or other transfer of title to any other person. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

Invacare warrants the frames when purchased new and unused to be free from defects in materials and workmanship for a period of three (3) years from the date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty. Invacare warrants the upholstered materials (seat and back) and remaining components of this product when purchased new and unused to be free from defects in materials and workmanship for a period of thirteen (13) months from date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty.

Force-3 Model Only - Invacare warrants the frames when purchased new and unused to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty. Invacare warrants the upholstered materials (seat and back) and remaining components of this product when purchased new and unused to be free from defects in materials and workmanship for a period of thirteen (13) months from date of purchase from Invacare or a dealer, with a copy of the seller’s invoice required for coverage under this warranty.

If within such warranty periods any such product shall be proven to be defective, such product shall be repaired or replaced, at Invacare’s option. This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product. Invacare’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement. For warranty service, please contact the dealer from whom you purchased your Invacare product. In the event you do not receive satisfactory warranty service, please write directly to Invacare at the address: One Invacare Way, Elyria, Ohio USA 44036-2125. Provide dealer’s name, address, the product model number, date of purchase, indicate nature of the defect and, if the product is serialized, indicate the serial number. Do not return products to our factory without our prior consent.

LIMITATIONS AND EXCLUSIONS: THE FOREGOING WARRANTY SHALL NOT APPLY TO SERIAL NUMBERED PRODUCTS IF THE SERIAL NUMBER HAS BEEN REMOVED OR DEFACED, PRODUCTS SUBJECTED TO NEGLIGENCE, ACCIDENT, IMPROPER OPERATION, MAINTENANCE OR STORAGE, PRODUCTS MODIFIED WITHOUT INVACARE’S EXPRESS WRITTEN CONSENT INCLUDING, BUT NOT LIMITED TO, MODIFICATION THROUGH THE USE OF UNAUTHORIZED PARTS OR ATTACHMENTS; PRODUCTS DAMAGE BY REASON OF REPAIRS MADE TO ANY COMPONENT WITHOUT THE SPECIFIC CONSENT OF INVACARE, OR TO A PRODUCT DAMAGED BY CIRCUMSTANCES BEYOND INVACARE’S CONTROL, AND SUCH EVALUATION WILL BE SOLELY DETERMINED BY INVACARE. THE WARRANTY SHALL NOT APPLY TO NORMAL WEAR AND TEAR OR FAILURE TO ADHERE TO THE PRODUCT INSTRUCTIONS. THE FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THE SOLE REMEDY FOR VIOLATIONS OF ANY WARRANTY WHATSOEVER, SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT PURSUANT TO THE TERMS CONTAINED HEREIN. THE APPLICATION OF ANY IMPLIED WARRANTY WHATSOEVER SHALL NOT EXTEND BEYOND THE DURATION OF THE EXPRESS WARRANTY PROVIDED HEREIN. INVACARE & JOURNEY BIKES LLC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR LIMITATION OF HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION AND LIMITATION MAY NOT BE APPLICABLE. THIS WARRANTY SHALL BE EXTENDED TO COMPLY WITH STATE/PROVINCIAL LAWS AND REQUIREMENTS.

Return Policy: This item is custom-made by the manufacturer to suit your specific needs and is therefore non-returnable.

POWERMAX

POWERMAX Warranty & Return Policy

Journey Bikes is an authorized dealer of POWERMAX Electric Bicycles.

At Powermax Ebike offers some of the longest warranties offered by any Ebike Manufacturer. You can shop with confidence knowing that your Ebike is protected by their extended warranties and they are standing behind their product.

These are the extended warranties that you will receive with your purchase:

Frame: 3 years
Motor: 2 years
Battery: 18 months
All other parts: 12 months

YOU MAY RETURN YOUR PURCHASE WITHIN 14 DAYS OF DELIVERY FOR A FULL REFUND OF THE PURCHASE PRICE, MINUS THE RETURN SHIPPING AND HANDLING AND A RESTOCKING FEE OF 15%-25% BASED ON THE CONDITION OF THE RETURNED ITEM.

IF THE ELECTRIC BICYCLE IS IN NON-WORKING CONDITION UPON DELIVERY, CUSTOMER MAY RETURN THE ELECTRIC BICYCLE AFTER 2 FAILED ATTEMPTS OF THE MANUFACTURER TO RESOLVE THE SITUATION AND GET THE ELECTRIC BICYCLE IN WORKING CONDITION VIA THE WARRANTY POLICY. IF CUSTOMER IS RETURNING THE ELECTRIC BICYCLE BECAUSE IT’S IN NON-WORKING CONDITION DUE TO MANUFACTURER DEFECTS, CUSTOMER WILL RECEIVE A FULL REFUND AND SHIPPING COSTS WILL BE AT COST TO MANUFACTURER.

Returns will not be accepted without a completed Return Merchandise Authorization (RMA) form which will require photos/videos and documentation. Once you have completed and submitted the R.M.A form, you will receive a confirmation email within 3 business days. You will then receive a return label with a R.M.A number and shipping label. You must return the merchandise within 5 business days of receiving the R.M.A. It is your financial responsibility to return the item to the address specified.

Shipping collect and COD packages will not be accepted.

If you do not have the original packaging, manuals, or the item is slightly used we will not accept the merchandise; you will be subject to the restocking fee that is based on the condition. We do not accept any return bicycle that has any sustained damages while in the customers possession.

*15% restocking fee is applied to new, unused vehicles.

* 20-25% restocking fee may be applied according to the condition of used vehicles.

*This guarantee will not warrant returns on items that are damaged, have had alterations of any kind, or have been used or maintained in a way that is not recommended by the manufacturer.

* If you have received your vehicle for more than 14 calendar days and it has been in use, you will not be eligible for return, refund or replacement. You can send the vehicle or parts to the manufacturer at your own expense; the manufacturer will repair it and send it back to you at your cost.

* Shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.

* Items that will NOT be accepted for return will be:

Registered vehicles

All accessories

Damaged units caused by customer

Floor Model Clearance, Refurbished or used items

Unauthorized return subject to variable restock fees based on the condition.

RIOMOBILITY

RIOMOBILITY Warranty & Return Policy

Journey Bikes is an authorized dealer of RIOMOBILITY products.

1 year limited warranty. The warranty covers all factory issues concerning mechanical and electrical problems that might occur. If there is a problem due to manufacturer defect, RIO MOBILITY covers all shipping, parts and labor cost that are incurred.

30 day money back guarantee. Refunds will be given after product is returned in original condition and within the 30 day window from time of receipt. Customer is responsible for return shipping costs. No refunds are permitted after 30 days from receipt of delivery. 

AOSTIRMOTOR

AOSTIRMOTOR Warranty & Return Policy

Journey Bikes is an authorized dealer of AOSTIRMOTOR products.

1 year limited warranty. The warranty covers all factory issues concerning mechanical and electrical problems that might occur. If there is a problem due to manufacturer defect, AOSTIRMOTOR covers all shipping, parts and labor cost that are incurred. 

Velowave

JOURNEY BIKES GENERAL RETURN POLICY

Our General Return Policy applies to any bicycle brand not listed on this page.

We cannot be responsible for buyer’s remorse or incorrect size selection and cannot accept returns or exchanges on that basis. Therefore, please review the bike sizing instruction page and review all bike specs before placing your order with Journey Bikes. Actual colors of the bicycle may vary slightly from the photos due to different monitor settings/calibrations. We cannot guarantee every computer monitor will accurately depict the actual color of the bicycle. 

We are not liable for merchandise that does not reach our return department. Every return must include your Original sales receipt, Order ID or Order Number, Last Name, Item Being Returned, and the Reason for the Return. We accept returns for exchange or refund 5 calendar days after delivery of the product. All returned items must be in unused, brand new condition. Beyond the first 5 days of receiving your order, all products are non-refundable, non-returnable, non-exchangeable. If a returned item is received by the manufacturer damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. You must contact us before shipping back your bicycle for a return. Contact us at [email protected].

Buyer is responsible for return shipping costs if seller is not at fault. If your bike was shipped free, then the original shipping costs will be deducted from your return refund. There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. If buyer refuses replacement parts and/or tech support/assistance then the Journey Bikes general return policy will apply.

We process our exchanges as new orders. In order to make an exchange, follow the steps of returning an item. Once we receive the item and credit your account accordingly, simply place a new order online or by phone, for the item you wanted to exchange for.

JourneyBikes.com Disclaimer:

Journey Bikes and its owners are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Journey Bikes and its owners encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our bicycles. Some states may have laws restricting the use of these items (specifically electric bicycles) on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

CLICK HERE FOR SHIPPING INFORMATION