About Us

Journey Bike's eBicycle Outlet

Enjoy the Journey, Let's Take a Ride

electric bicycle shop

Journey Bikes' online bicycle store, AKA ebicycleoutlet.com, founded by a husband and wife team, out of pure passion for health, wellness, and the opportunities that electric bicycles provide for every individual's fitness level. Traveling the world, riding with all different cultures and backgrounds, they decided to follow their hearts and open Journey Bikes, do what they love, and offer that experience to their customers.  They built this company from the ground up, and cherish the experiences these bikes have brought to the thousands of customers over the years.

Our Promise To Our Customers

If you are anything like the team at Journey Bikes, we got tired of how hard it was to find a quality bike at a big box store, and to find a low cost reliable bike at a high-end local bike shop. So we searched long and hard, testing countless bikes from a number of manufacturers, and picked our favorites based on Value, Reliability, Quality and most importantly….. FUN!!

We have customer service reps that know electric bicycles inside and out and can answer your questions regarding assembly, warranty policies and product specifications to help you decide which electric bike is right for you. You won't receive this level of customer service when shopping at large online retailers who specialize in various products. We specialize in one thing, electric bikes!

We provide you with a:

  • An SSL secure encrypted, PCI Complaint, safe shopping experience
  • Responsive, reliable customer service
  • Free Shipping to the Lower 48 states on every eBike order and no sales tax (outside of WA state for X-Treme bikes and CA state for Ecotric bikes)
  • Most ebikes come 85%-95% assembled. We will also provide a $50 professional assembly credit on select eBike and orders!
  • We provide a price match guarantee to offer you the lowest prices online.
  • We have been in business since 2014 and have provided thousands of customers with a quality electric bicycle buying experience.

Journey Bikes is all about finding you great deals on the best beach cruisers, fat tire bikes, fixie bikes, handcycles, recumbent bikes, folding bikes and electric bikes so you can start enjoying life, traveling eco-consciously and fulfilling your inner wanderlust.

From the beach bike commuter, to the off-roading bike enthusiasts, we offer bikes that blend style and functionality, creating an experience for riders, not just a mode of transportation.

After reviewing our Terms & Conditions page and our Shipping and Warranty Information, if you still have questions regarding your order or a bike listed in our store, feel free to contact us by clicking here.

electric bicycle charging station

Giving Back

Through charitable endeavors such as Unbound.org and local organizations, the Journey Bikes team loves spreading the joy of riding and giving back to the community in any way possible.

Please visit www.Unbound.org to help give to those less fortunate around the world, this is a wonderful organization where nearly all of the proceeds go directly to those in need.  The founders of Journey Bikes have 2 sponsored children, and give to various fundraising efforts each year - but Unbound.org needs more help to achieve their goals!!

Two Locations

We have two locations, one on the east coast of Delaware, and one on the west coast of Florida, but ship nationwide.

  • We have various distribution facilities across the USA.
  • We work direct with the manufacturers to get you the best price around.
  • To cut out the cost of maintaining a brick and mortar shop, we don't have a showroom, but rather we are an authorized dealer for each manufacturer and ship direct from their warehouse.

At the lowest price available; we have the best price, best selection and best brands for bikes. For the fun, adventurous, down to earth, easy going people who enjoy the simple things in life more than anything....oh and of course who love bicycles!

Journey Bikes' ebicycleoutlet.com is a sister company to Handcyclecity.com, a popular adaptive cycling retailer selling handcycles that has been in business for several years.

Our team consists of adventurous bike enthusiast individuals who #optoutside whenever possible, and stand strong behind our promise to our customers to offer the best customer service possible.

Meet The Team

Customer Service

Dawn, Alex and Laura are here to help!

We know electric bicycles and handcycles inside and out. Reach out to our customer care team to learn which electric bike is right for you, receive customer support for your order, and more! Email us at info@journeybikes.com or call 888-213-8556, or schedule a call with a rep now!

 

Creative Director, Co-Founder


Natalie is an avid cyclist. She is very informed on all things bicycle, prefers a challenging bike race of 60-100 miles and has completed many metric century rides up & down the U.S. east coast. Also, she has adventure traveled abroad to attempt some of the most challenging rides you can imagine, one of which, a ride in Thailand climbing the tallest mountain, Doi Inthanon. She biked to the summit, being one of the few & possibly only woman to ever reach the summit by bike.

As a people person and someone who is passionate about finding only the best bicycles for her customers, she makes sure all bicycles are tested and approved before offering them to Journey Bikes customers. She is our handcycle expert and appreciates the importance of how these adaptive cycles can offer a cycling experience to a disabled or handicapped rider.

Her goal is to provide great bikes at great prices for people of all skill levels so that they can #optoutside and explore the world by bike, trike or handcycle!

Sales Director, Co-Founder

Jay has an eye for perfection and FUN! An adventure cyclist, he loves finding the best bikes on the market that most riders can fit into their budget. If the bike isn’t FUN to ride, why ride it??

Jay enjoys going off-roading with his Fat Tire Bike and exploring the town with his Beach Cruiser & Fixie...preferably the electric bike if its excruciatingly hot out!

Although Natalie knows the ins and outs of each bike style, we'd like to consider Jay as our in-house electric bicycle expert. He lives and breaths e-bikes. Jay is passionate about bicycles, the environment AND having fun, and electric bikes are those three things in one!

Jay is in tune with what the customer is searching for and uses that 6th sense to seek and find only the best bikes and the best prices for our customers.


doi inthanon


 

Follow us for updates on what's trending in the Bicycle World, Bike DIY Tips, Bucket List Bicycle Trips, Outdoor Adventures and All Things Bicycle!

Journey Bikes Facebook Journey Bikes Instagram Journey Bikes Twitter Journey Bikes Pinterest