Lowest Price Guarantee For All Electric Bikes

100% LOWEST PRICE GUARANTEE & PRICE MATCH POLICY:

We work our very best to ensure that we offer our customers the lowest prices online. We want you to feel confident that you are getting the lowest price for your product compared to any other online store, and we will match their lowest price accordingly.

To request your partial refund simply e-mail us a link to the product on our competitors website within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • It does not apply to prices for our own store bought at different dates. We reserve the right to change prices due to fluctuating sale prices from our manufacturers. 
  • Promotions such as rebates and buy one, get one free offers are not eligible.
  • The item must be in stock on the competitor's website.
  • The competitor must be an online store, they must not have a retail location.
  • The website cannot be a discounter or auction website (eg eBay, Overstock, etc)
  • The competitor must be an Authorized Dealer for the product in question.
  • The Price Match Guarantee is for the final price after shipping and sales taxes. A lot of online stores advertise a lower price but tack on shipping charges and sales taxes in the checkout process, ultimately making their price higher than ours. We never have hidden fees. 

Feel safe knowing that you are purchasing the best possible price online from JourneyBikes.com.

*Please Note: This Price Match Policy DOES NOT apply to the X-Treme Hanalei, X-Treme Kona, XB-504, X-Treme Rubicon, and X-Treme Sedona

If you want to check if we can price match a product before you place your order, please fill in the form below.

LOWEST PRICE GUARANTEE TERMS:
CLAIM

You will be required to provide the following information:

Proof of guarantee:
Your Order# number and your email address used during the eligible transaction.
Details about the transaction:
Website where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the JourneyBikes.com.
Proof of lower price:
We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.
All claims must be made by sending an email to info@journeybikes.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.

SERVICE CONDITIONS AND LIMITATIONS

You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
Lowest Price Guarantee, is available only as follows:

  • To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
  • The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's website, under the same merchant terms and conditions.
  • Lowest Price Guarantee does not apply to any of the following:
  • Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
  • Shipping, handling, taxes, surcharges, and any other similar fees.
  • Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
  • Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
  • One-of-a kind items (including antiques, discontinued, retro, historic).
  • Limited edition items.
  • Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
  • Used, altered, rebuilt and refurbished items.
  • Custom-built items.
  • Negotiable instruments (such as promissory notes, stamps).
  • Cash or cash equivalent.
  • Items that do not have a standard SKU will not be eligible for Price Guarantee.