e-JOE ONYX Sports Class Commuter ebike

Most in-stock items ordered by 2PM Eastern Time ship within 1-2 business days! Tracking information is provided upon shipment. Learn more about our Shipping Policy.

Our goal is to fulfil your order within 3 hours of your purchase. We have the quickest shipping times in the industry. 

Shipping times vary from 1-3 business days if in stock and delivery time varies between 3-10 business days if your product is in stock (note the item's "pre-order" or "backorder" status is stated under the "add to cart" button and in the "description" tab).

Most E-bikes and cycles over $500 will be shipped using the signature required option, some will not be shipped signature required. It is the customer's responsibility to check their tracking info to determine if their bike has shipped signature required, if shipped signature required, the product must be signed for and it may NOT be left at the delivery address if the recipient is not available to sign for it. By placing your order with Journeybikes.com for an Electric Bicycle you agree to have the bicycle shipped with the signature required at time of delivery.

During unexpected events, such as a Pandemic or Severe Weather Event, certain regions and shipping providers may not permit or deliver your package signature required. We cannot be responsible for the varying policies of shipping providers during events such as these and it is the customer's responsibility to be present at the time of delivery.

 It is the customer's responsibility to be present at the time of delivery. Customer may not be able to schedule a specific delivery date or time. If necessary, customer may have the option to schedule a pick-up at the shipper's pick-up location, but JourneyBikes.com cannot guarantee this option.

JourneyBikes.com is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen OR packages that have been returned to sender due to unsuccessful delivery attempt. For lost packages, we will file a lost claim with the carrier, however if they deny that claim we will not be able to make any reimbursements.

If the package is returned to sender by the shipping provider due to unsuccessful delivery attempts or if customer refuses delivery, customer will have the option to have package re-shipped to their address and cost of shipping will be the customer's responsibility; or if customer does not wish to have the bike re-shipped to them, then they will be eligible for a refund minus the original shipping costs and according to their product brand's specific returns policy, a 15% restocking fee.

WE ARE ELECTRIC BIKE EXPERTS. Large retailers lack the specialized knowledge to answer your specific questions and guide you in selecting the best bicycle to fit your needs. Call us, email us or chat us, and since we know our bicycles inside and out, we can answer any question you may have and help you figure out which bike is right for you.

WORRIED ABOUT PRICE? We are an authorized dealer for our suppliers and we ship directly from their warehouse, avoiding overhead costs of owning a brick and mortar store, and passing those savings onto our customers. Shopping for the lowest price? We have the lowest prices guaranteed and will price match*.

NO HIDDEN FEES. We offer fast processing times, free shipping, and zero taxes (anywhere except for Washington State).

TOP NOTCH CUSTOMER SERVICE. If you have an issue with your product, we're here for you! We have an easy and clear return policy, very personalized customer service, and a PCI compliant secure checkout. We want to make the buying process as easy as possible for you. If you have any questions give us a call or email us at info@journeybikes.com.

OUR COMMITMENT TO YOU. We built this company from the ground up, and we cherish the experiences our bikes have brought to our thousands of customers over the years. Our team consists of adventurous bike enthusiast individuals who #optoutside whenever possible, and stand strong behind our promise to our customers to offer the best customer service possible. FREE shipping to the lower 48 USA and no sales tax outside Washington state. Every bike comes 85%-95% assembled with very little mechanical assembly required. We guarantee that our prices are the lowest online. We have been in business since 2012 and have thousands of satisfied customers, just read our reviews!

This is a serious piece of machinery designed for use by adults in fully controlled and safe environments. As the purchaser/owner of the bike, you are responsible with the task of keeping the rider safe at all times. Your bike has great capabilities and can grow with the skills of the rider to high levels, but it is imperative that the responsible adult is in control during the entire learning process and gives full attention at all times.

Most electric bicycles can be ridden where other non-motorized bikes are allowed. But it is your responsibility to check and obey all local laws. Your electric bicycle may only be ridden in safe areas where all laws are being followed and all required permissions are given.

Because it is impossible to anticipate every situation or condition which can occur while riding, Journey Bikes LLC makes no representation about the safe use of the bicycle under all conditions. There are risks associated with the use of a bicycle which cannot be predicted or avoided, and which are the sole responsibility of the rider.

YOU'LL ALSO NEED TO DO THE FOLLOWING PREPARATIONS BEFORE RIDING YOUR ELECTRIC BIKE:

• Always wear a helmet when riding your bicycle
• Pump up the tires
• Charge the battery
• Check the derailleur and adjust if necessary
• Check the wheel spokes and true the wheels if necessary
• Check the brake pads for proper alignment and adjust if necessary
• Check the brake levers and brake cable for proper tightness and adjust if necessary.
• Check the height and alignment of the seat to assure it's properly installed for comfort and adjust if necessary.
• Check safety parts, such as brakes, brake pads, rotors, seat clamp and seat, handlebar tightness and alignment, to name a few, to ensure they are secure and functioning properly.

If you don't feel capable of performing these pre-ride checks, then you must take your new electric bike to a certified bicycle mechanic at your local bike shop to perform these necessary pre-ride checks. If you fail to properly perform these pre-ride checks, you are putting your life at risk. An electric bike is not a toy, it is a strong and fast machine, and without proper care taken during assembly, tuning and riding, it can be dangerous. You are responsible for all assembly, tuning and maintenance cost incurred from any bike shop.

Battery Use Risk

Improper use, care, or charging of a lithium Ion battery could cause serious injury to the product, property, or persons. If the battery is tampered with or damaged in any way, do not use the product and find a hazardous waste removal center immediately.

It is the responsibility of the purchaser to maintain safe storage and treatment of the battery at all times.

Only use the charger that came with your product. Just because a charger fits in your device doesn’t mean that it is safe to use.

Plug the charger into an outlet that is grounded.

Keep your device out of extremely high or low temperature locations. Do not place the battery in direct sunshine, or store the battery inside cars in significant hot or cold weather.

Do not expose the battery to water or allow the battery to get wet.

Do not continue charging the battery if it does not recharge within the specified charging time. Doing so may cause the battery to become hot, explode, or ignite.

Do not use your device if you notice any damage to the battery after dropping it. If you suspect damage to the battery, email our support or dispose of the battery and order a replacement.

Do not disassemble or modify the battery in any way. Modifying your electronic significantly increases the risk of explosion.

---------------

Please reference your bicycle's Owner’s Manual which provides important information regarding safety and maintenance of your electric bike. Please read through the entire manual prior to operating your machine and save the manual for future reference.

If at any time you have questions or need assistance with the maintenance of your product, you may contact us at info@journeybikes.com or you may contact the manufacturer using the information included in the Owner’s Manual.