Why Choose Us?
What Differentiates Us From The Competition?
WE ARE ELECTRIC BIKE EXPERTS. Large retailers lack the specialized knowledge to answer your specific questions and guide you in selecting the best bicycle to fit your needs. Call us, email us or chat us, and since we know our bicycles inside and out, we can answer any question you may have and help you figure out which bike is right for you.
WORRIED ABOUT PRICE? We are an authorized dealer for our suppliers and we ship directly from their warehouse, avoiding overhead costs of owning a brick and mortar store, and passing those savings onto our customers. Shopping for the lowest price? We have the lowest prices guaranteed and will price match*.
NO HIDDEN FEES. We offer fast processing times, free shipping, and zero taxes (anywhere except for Washington State).
TOP NOTCH CUSTOMER SERVICE. If you have an issue with your product, we're here for you! We have an easy and clear return policy, very personalized customer service, and a PCI compliant secure checkout. We want to make the buying process as easy as possible for you. If you have any questions give us a call or email us at email@example.com.
We appreciate every one of our customers and want to provide them with the absolute best customer service. Because we are a smaller shop, we have less overhead, therefore our business model allows us to pass along these savings to our customers! Being a smaller shop, we have a lower number of employees but we do not believe in outsourcing to a call center.
We are proud to offer our customers live chats and phone calls directly from our bike shop's expert employees and owners, not an outsourced call center! Therefore, we can't always answer every phone call as it comes in or in real-time, and we ask that you use our scheduling tool to schedule a phone call with us so that we can better serve you! Schedule a phone call here: https://calendly.com/journeybikes
OUR COMMITMENT TO YOU. We built this company from the ground up, and we cherish the experiences our bikes have brought to our thousands of customers over the years. Our team consists of adventurous bike enthusiast individuals who #optoutside whenever possible, and stand strong behind our promise to our customers to offer the best customer service possible. FREE shipping to the lower 48 USA and no sales tax outside Washington state. Every bike comes 85%-95% assembled with very little mechanical assembly required. We guarantee that our prices are the lowest online. We have been in business since 2012 and have thousands of satisfied customers, just read our reviews!