Most in-stock items ordered by 2PM Eastern Time ship within 1-2 business days! Tracking information is provided upon shipment. Learn more about our Shipping Policy.
Our goal is to fulfil your order within 3 hours of your purchase. We have the quickest shipping times in the industry.
Shipping times vary from 1-3 business days if in stock and delivery time varies between 3-10 business days if your product is in stock (note the item's "pre-order" or "backorder" status is stated under the "add to cart" button and in the "description" tab).
Most E-bikes and cycles over $500 will be shipped using the signature required option, some will not be shipped signature required. It is the customer's responsibility to check their tracking info to determine if their bike has shipped signature required, if shipped signature required, the product must be signed for and it may NOT be left at the delivery address if the recipient is not available to sign for it. By placing your order with Journeybikes.com for an Electric Bicycle you agree to have the bicycle shipped with the signature required at time of delivery.
During unexpected events, such as a Pandemic or Severe Weather Event, certain regions and shipping providers may not permit or deliver your package signature required. We cannot be responsible for the varying policies of shipping providers during events such as these and it is the customer's responsibility to be present at the time of delivery.
It is the customer's responsibility to be present at the time of delivery. Customer may not be able to schedule a specific delivery date or time. If necessary, customer may have the option to schedule a pick-up at the shipper's pick-up location, but JourneyBikes.com cannot guarantee this option.
JourneyBikes.com is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen OR packages that have been returned to sender due to unsuccessful delivery attempt. For lost packages, we will file a lost claim with the carrier, however if they deny that claim we will not be able to make any reimbursements.
If the package is returned to sender by the shipping provider due to unsuccessful delivery attempts or if customer refuses delivery, customer will have the option to have package re-shipped to their address and cost of shipping will be the customer's responsibility; or if customer does not wish to have the bike re-shipped to them, then they will be eligible for a refund minus the original shipping costs and according to their product brand's specific returns policy, a 15% restocking fee.