Most in-stock items ordered by 2PM Eastern Time ship within 1-2 business days! Tracking information is provided upon shipment. Learn more about our Shipping Policy.
All E-bikes and cycles over $500 will be shipped using the signature required option which will guarantee the product must be signed for and it will NOT be left at the delivery address if the recipient is not available to sign for it. By placing your order with Journeybikes.com for an Electric Bicycle you agree to have the bicycle shipped with the signature required at time of delivery.
It is the customer's responsibility to be present at the time of delivery. Customer may not be able to schedule a specific delivery date or time. If necessary, customer may have the option to schedule a pick-up at the shipper's pick-up location, but JourneyBikes.com cannot guarantee this option.
JourneyBikes.com is not responsible for packages that have been left at the recipient’s door and consequently lost and/or stolen OR packages that have been returned to sender due to unsuccessful delivery attempt. For lost packages, we will file a lost claim with the carrier, however if they deny that claim we will not be able to make any reimbursements.
If the package is returned to sender by the shipping provider due to unsuccessful delivery attempts, customer will have the option to have package re-shipped to their address and cost of shipping will be the customer's responsibility; or if customer does not wish to have the bike re-shipped to them, then they will be eligible for a refund minus the original shipping costs.